WerksePay - Support

WerksePay Support

Welcome! We're here to help.

CONTACT US

Email: support@etemvisuals.com
Response time: Within 24-48 hours

HOW TO GET HELP

1. Check the in-app help sections for guidance
2. Email us with:
   • Your device model and iOS version
   • A description of the issue
   • Screenshots if applicable

FREQUENTLY ASKED QUESTIONS

Q: How do I track a shift?
A: Open the app and tap "Start Shift" on the Time Tracker tab. Use the widget or Apple Watch for quick access.

Q: My payslip import isn't working
A: Ensure your PDF is text-based (not a scanned image). Email us the file if issues persist - we continually improve our extraction.

Q: How do I restore my Premium subscription?
A: Go to Settings > Restore Purchases. Your subscription is tied to your Apple ID.

Q: Can I use WerksePay on multiple devices?
A: Yes! Your data syncs via iCloud if enabled in iOS Settings > [Your Name] > iCloud.

Q: How do I export my earnings data?
A: Go to Earnings tab > Export > Choose PDF or CSV format.

Q: Is my data secure?
A: Yes. All data is stored locally on your device. We don't have access to your information.

FEATURE REQUESTS

Have an idea? Email us at support@etemvisuals.com - we love hearing from users!

REFUNDS

Subscriptions are managed by Apple. For refund requests, contact Apple Support or visit reportaproblem.apple.com

App Store: [Link to your app once live]
Version: 1.0 (Build 2)